Lucky Games Terms & Conditions – Everything You Need to Know, Clearly Explained

1. General Introduction

Lucky Games is an online gaming platform operating under a valid licence. The platform offers Live Casino, slots, Sports Betting, and other gaming services. These terms apply whenever you use our website, mobile app, or any associated services.

Lucky Games reserves the right to update these terms and conditions at any time. Any changes will be communicated via your registered email or through a platform notification. Continued use of the platform after any changes will be taken as your acceptance of the updated terms.

The terms on this page are available in both English and Bengali. However, in the event of any conflict, the English version shall be considered the definitive and binding version.

2. Eligibility & Registration

To open an account with Lucky Games, the following conditions must be met:

• You must be at least 18 years of age.
• Online gaming must be legally permitted for you under the laws of your country.
• All information provided during registration must be accurate and truthful.
• Only one account is permitted per individual identity.
• Accounts may not be opened for fraudulent purposes or on behalf of another person.

The registration process may require KYC (Know Your Customer) verification, including a valid ID, proof of address, and phone number verification. Lucky Games reserves the right to hold withdrawals until all information has been confirmed as accurate.

3. Account Management

You are primarily responsible for the security of your Lucky Games account. Never share your password with anyone, and avoid logging in over public Wi-Fi.

If you notice any unusual activity on your account, please notify our support team immediately. Reporting promptly allows Lucky Games to take every possible step to prevent unauthorized access.

• Only one account may be created per email address.
• Transferring or selling your account is strictly prohibited.
• Accounts that remain inactive for an extended period may be temporarily suspended.
• Lucky Games may close an account if fraudulent or suspicious activity is confirmed.

4. Deposits & Withdrawals

The minimum deposit at Lucky Games is ৳100, and the maximum limit varies by payment method. Accepted options include bKash, Nagad, Rocket, and other major domestic mobile banking services, as well as bank transfers.

The following rules apply to withdrawals:

• Withdrawals can only be made using the same method that was used for the deposit.
• KYC verification must be completed before your first withdrawal.
• Processing typically takes 1–3 business days.
• Bonuses cannot be withdrawn until the applicable wagering requirements have been met.
• Lucky Games reserves the right to request additional verification for any unusual transactions.

Lucky Games does not charge any fees on deposits or withdrawals, though your bank or mobile banking provider may apply their own charges.

5. Bonuses & Promotions

Lucky Games offers a variety of bonuses – including a welcome bonus, deposit match, free spins, cashback, and seasonal promotions. Each bonus has its own terms, which are clearly stated on the relevant page before you claim.

General Bonus Terms & Conditions:

• Specific wagering requirements must be fulfilled before any bonus can be withdrawn.
• You may not claim benefits from the same promotion using two separate accounts.
• Expired bonuses will be automatically cancelled.
• Accounts found to be abusing bonuses in a fraudulent manner may be closed.
• Lucky Games reserves the right to modify or cancel any promotion at any time.

To read the full bonus terms and conditions, visit our Bonus page Go.

6. Gaming Rules

Every game outcome on Lucky Games is determined by Random Number Generator (RNG) technology, which is regularly audited by independent third-party auditors. Game results are never interfered with by the platform.

Please keep the following rules in mind while playing:

• If your internet connection drops mid-game, your game progress will be saved on the server.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• Deliberately violating game rules or attempting to exploit or infiltrate the system is strictly prohibited.
• In Live Casino, the dealer's decision is final.
• If an event is cancelled in Sports Betting, the staked amount will be refunded.

7. Responsible Gaming

Lucky Games firmly believes that gaming is a form of entertainment – it cannot and should not be treated as a source of income or a solution to financial problems. We are committed to helping our players build healthy and enjoyable gaming habits.

To support this, Lucky Games provides the following tools:

• Set deposit limits on a daily, weekly, or monthly basis.
• Temporarily pause your account for a set period (cooling-off period).
• Self-exclusion option — permanently or for a specified period.
• Gaming time tracking and reminders.

If you need any assistance, contact our support team directly or responsible gaming page page.

8. Privacy & Security

Lucky Games takes your personal information seriously. We only collect what's necessary to provide our services – such as your name, email address, phone number, and payment details.

Your information is never sold or shared with third parties. It will not be disclosed under any circumstances without a lawful request from law enforcement authorities. For more details, please see our Privacy Policy Read.

9. Account Closure & Suspension

You can request to close your account at any time through our support team. Please withdraw any remaining balance before proceeding with the closure.

Lucky Games reserves the right to unilaterally close or suspend an account in the following circumstances:

• If an account was registered using false or misleading information.
• Operating multiple accounts.
• If there is evidence of bonus abuse or system exploitation.
• If there is reasonable suspicion of involvement in money laundering or any other illegal activity.
• If evidence is found that an account was created by a minor.

In such cases, any forfeited funds will be retained by Lucky Games and the relevant authorities may be notified.

10. Changes to Terms & Contact

Lucky Games reserves the right to amend these Terms & Conditions at any time. Major changes will be announced on the platform and communicated to registered email addresses. For minor edits, the update date shown at the top of this page will be revised accordingly.

For any questions or complaints regarding these Terms & Conditions, please contact us: support@luckygames-baji.com