When you create an account with lucky games, you share certain information with us. This page clearly explains what that information is used for, who can access it, and what rights you have.
This Privacy Policy applies to the lucky games platform and all associated services. Please read it before you start using the platform. Completing registration indicates that you agree to this policy.
Welcome to lucky games. We believe that trust is the foundation of a healthy relationship between a player and a platform. As part of upholding that trust, we are transparent about what information we collect from you, why we collect it, and where it goes.
This Privacy Policy has been prepared by the entity operating lucky games and is written in accordance with international data protection standards. It applies whenever you interact with us — whether through the website, mobile app, email, or live chat.
If this policy is updated in the future, the date at the top of the page will be revised. For significant changes, you will also be notified by email at your registered address.
Lucky Games only collects data that is necessary to provide our services — nothing excessive or irrelevant. A full breakdown is listed below:
| Data type | Example | When it's collected |
|---|---|---|
| Identity-related | Name, date of birth, national ID number | During registration and KYC verification |
| Contact Information | Email, phone number, address | During registration and verification |
| Financial information | Mobile banking number, bank account details | During payment processing |
| Transaction History | Deposit, withdrawal, and bet records | Automatically on every transaction |
| Technical Information | IP address, browser, device type | While using the platform |
| Behavioral Data | Which games were played and how long each session lasted. | Automatically Logged |
In addition to what you provide directly, some data is collected automatically — such as cookies, session logs, and device identifiers. This information is used to keep the platform running smoothly.
Below are the reasons Lucky Games uses your data. It is not used for any purpose beyond what is listed here.
Lucky Games never sells your personal data to advertisers or third-party marketers.
Lucky games uses cookies on its website and app. Cookies are small text files stored in your browser that help the platform personalize your experience.
We use three types of cookies:
You can disable cookies from your browser settings, but doing so may cause some lucky games features to stop working properly.
Lucky games follows industry-standard technology and processes to protect your data — not just as a policy statement, but implemented at every level.
That said, no online platform can guarantee 100% security. We encourage you to use a strong password and be cautious when logging in on public networks.
Lucky games does not retain your data longer than necessary. Retention periods vary depending on the type of data:
Once the retention period expires, data is securely deleted or anonymized.
As a Lucky Games user, you have several important rights over your own data. We respect these rights and are here to help you exercise them.
To find out what information we hold about you, simply contact our support team. Lucky Games will provide a full data report within 30 days.
If any of your details — such as your name, address, or other information — are incorrect, you can request a correction. Lucky Games will update them once valid proof is provided.
After closing your account, you can request deletion of all data that is not required to be retained by law.
You can temporarily restrict how your data is used for specific reasons, though this may affect access to some services.
To stop receiving promotional emails or SMS, contact support at any time or use the unsubscribe link in any email.
You can request an export of your transaction and gaming history in a structured format.
Lucky Games strictly enforces a no-under-18 policy. Age is verified at registration, and additional ID may be requested if there is any doubt.
If a minor has registered an account on Lucky Games, a parent or guardian can notify our support team. The account will be closed immediately and the associated data will be deleted.
We encourage parents to enable parental controls on devices used by children and to keep their gaming account credentials secure.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. lucky games takes all requests seriously and aims to respond promptly.
For data protection requests, email us at: support@luckygames-baji.com
Typical response times: 7 business days for email requests; initial response usually within 5 minutes via live chat.
If you believe lucky games has violated your data rights and you have not been able to resolve the matter directly with us, you may file a complaint with the relevant regulatory authority.
Why lucky games Is Trustworthy
Lucky games doesn't just write policies — we actively work to protect your privacy at every step.
From your payment details to your chat messages — everything is encrypted. No one outside lucky games can read your data.
Lucky games never sells your data to advertisers or data brokers — not under any circumstances, ever.
Third-party security experts regularly audit lucky games systems, identify vulnerabilities, and submit detailed reports.
View, correct, delete, or export — you have full control over your data. Just reach out to support.
Everything on this page is written in plain, straightforward English — no legal jargon, no confusion. At lucky games, we keep things transparent.
If you have any questions about data protection, our live chat is available around the clock — in Bengali.
FAQs
You've read the lucky games Privacy Policy. Now register and start your journey on Bangladesh's most trusted gaming platform.