Deposits made at lucky games via bKash, Nagad, or Rocket generally 1–5 minutes reflects in your balance. During peak hours or in case of network issues, it may take up to 30 minutes. For bank transfers, please allow 1–3 business days.
If your deposit fails or hasn't arrived after a long wait:
Keep in mind – if a deposit fails, the money should be returned to your mobile wallet. If it hasn't come back and it's not showing in your Lucky Games balance either, contact support right away with a screenshot.
Some account details on Lucky Games can be updated by yourself, while others require assistance from the support team.
You can do this yourself: Log in and go to your profile settings to update your name, address, or preferred language.
Need help from support: Changing your registered mobile number or email requires identity verification. To do this:
One important note – the name entered at registration generally cannot be changed, as it is tied to your KYC record.
Lucky games operates under a license from an international gaming regulatory authority. This means the platform is required to follow specific rules – player funds must be held in separate accounts, game outcomes are independently audited, and a dispute resolution process is in place.
On the security side, lucky games uses:
- SSL Encryption – all your transactions and personal data are encrypted.
- Independent RNG Audit – The random number generator is independently audited by a third party.
- KYC Verification Process – Identity verification helps prevent fraud.
- Segregated Funds – Player balances are kept separate from the company's own funds.
That said, it's always wise to verify things yourself before playing on any online platform. You can find Lucky Games' licence information at the bottom of the website.
Forgot your password? No need to worry – resetting it is quick and easy. Here are the steps:
If you no longer have access to your registered mobile number or email, you'll need to contact support to verify your identity and recover your account. An NID or passport may be required.
KYC stands for "Know Your Customer" — it's the process of verifying your identity. On Lucky Games, KYC is typically Before your first withdrawal must be completed. In some cases, it may also be required for larger transactions.
What you may need:
- ID Document: A clear photo of your National ID (NID), passport, or driving licence.
- Selfie: In some cases, you may be asked to take a photo holding your ID document.
- Proof of address: A utility bill, bank statement, or any government-issued document (issued within the last 3 months).
How to submit:
Once KYC is completed, you won't need to submit it again. Just make sure your photos are clear and fully visible – blurry or incomplete images will be rejected and you'll have to resubmit.
Yes, accumulator (or parlay/combo) bets are available on Lucky Games. This type of bet combines predictions for two or more matches into a single wager – you win only if all predictions are correct. The advantage is that the odds multiply, meaning the potential payout can be significantly higher.
How to place an accumulator bet:
Please note: If any single selection in an accumulator is wrong, the entire bet is lost. On Lucky Games, you can generally add between 2 and 20 selections in a single accumulator.
No, users under 18 cannot register on Lucky Games. Minimum age is 18 – this is a licensing requirement that lucky games strictly upholds.
Date of birth is verified during registration. The KYC process confirms age through NID or passport. If an account is found to belong to someone under 18:
- The account will be permanently and immediately closed.
- Any balance in that account may be forfeited.
- A parent or guardian may be notified.
If children or teenagers are in your household, make sure you're logged out of lucky games on your device and keep your password secure. Protecting minors is a core part of lucky games's responsible gaming policy.